I booked this transfer service online before leaving home (scootcruise.com). I was a little concerned at the time if I had done the right thing, but they were great. They collected us from the hotel in Kuta, took us to Sanur for the ferry, which was on time. They then took us to our accommodation on Lembongan Island. On the return trip, they collected us from our accommodation, transferred us to catch the ferry and then transferred us from Sanur to where we wanted. Overall an excellent service. It cost $47 USD ($65 AUD) with a promotion deal per person. Typical Bali style, not perfect, but totally satisfactory. Thankyou Scoot.